CareEZ operates as a multidisciplinary structure: clinical governance at HKU, independent s.88 data stewardship, a registered social enterprise operator, and an HKCSS-filed submission track. Not a solo founder. Not an aspirational org chart.
Raymond is the founder of Carewells Limited and the principal investigator for the CareEZ programme. He built the SeniorDeli care-food product line — 12 SKUs in active distribution through Getz Healthcare across 200+ partner care facilities in Hong Kong — and deployed a cross-border multilingual caregiver assistant via WeChat Mini-Programme serving mainland family caregivers and cross-border users.
He is the architect of dysphagia.cn and softmeal.org, a four-language knowledge base of 600+ structured clinical articles on dysphagia and 照護食. SeniorDeli is a co-drafting institution of T/SATA 094-2025 (Greater Bay Area group standard on General Requirements for Dysphagia Foods for Elderly Care) and is named in companion standards T/SATA 084-2025 and T/SATA 085-2025.
Raymond holds the HKSAR TechUp Y06 grant (Innovation and Technology Commission), currently disbursing against an approved technical roadmap, and the sister project PQSafe is in residence at the HKU TEC iDendron Seed Programme (cohort HKU25-05). He is the named applicant on Carewells' HKCSS Social Enterprise Directory listing and SE Tree Mark #83.
Karen Chan has served as Clinical Advisor to Carewells Limited since founding. Her engagement is confirmed and ongoing — not aspirational and not contingent on any specific application. Her role is advisory: she owns the clinical-safety protocol, classifier-output review thresholds, escalation pathways from carer-run screening to qualified clinical assessment, IDDSI care-curriculum peer review, and Adoption Index methodology co-development.
Her standing at Hong Kong's leading swallowing research laboratory is the structural answer to the most material objection a clinical reviewer can raise against AI-mediated dysphagia screening through lay carers: with a credentialed clinician anchoring the safety protocol, that question converts from a programme kill-risk into a credibility strength.
The founder claims no clinical expertise of his own and does not need to. Clinical accuracy of every model output, content article, and Champion-training module is reviewed under a governance framework Karen defines.
Abellona U is the HKCSS contact of record for Carewells Limited and the named submission lead for the HKEX IFS 2026 application. She manages the HKCSS Social Enterprise Directory account, files via the Carewells Limited administrator login, and is the registered point of contact for HKCSS Care Food Working Group correspondence.
Routing the submission and ongoing HKCSS reporting through an HKCSS-registered contact ensures portal continuity and compliance with HKCSS administrative practice — a structural requirement for any HKCSS-affiliated impact grant.
Full Linkage Community Care Association is a registered Hong Kong s.88 charity dedicated to community care. It is a separate legal entity with its own board, governance, and audited accounts — partnered with the HKU Swallowing Research Laboratory as co-stewards of the public clinical resource created by the CareEZ programme.
The co-steward structure is the data-governance answer to the most material objection an HKCSS or research-ethics reviewer can raise: who owns the clinical dataset, and what stops the applicant operator from privatising a public resource? Full Linkage's s.88 status anchors the public-interest disposition of the data. Consent forms, ethics protocols, retention rules, and downstream re-use terms are published under a governance framework co-developed by Full Linkage and HKU Swallowing Research Lab.
Carewells operates as the delivery vehicle; the clinical resource does not sit on Carewells' balance sheet, and its stewardship is constitutionally separated from any commercial product roadmap.
The following roles will be posted within 30 days of grant award and recruited on the timeline below. They are funded directly from the grant budget and are not pre-existing Carewells headcount.
| Role | Function | Hire window |
|---|---|---|
| Clinical-AI / ML lead | Screening-model stack, validation pipeline against HKU Swallowing Lab references, model-card and audit logging | Y1 Q1 |
| Voice-biomarker researcher | Acoustic-feature pipeline, multilingual cohort handling (Cantonese / English / Tagalog / Bahasa Indonesia), publication track | Y1 Q1 |
| Multilingual content & field officers (4) | One per language — content localisation, carer-facing curriculum maintenance, in-field deployment support at RCHE sites | Y1 Q1 (2) · Y1 Q3 (2) |
| RCHE deployment coordinators (2) | 30-site pilot rollout, facility onboarding, Adoption Champion certification cohorts | Y1 Q1 · Y1 Q3 |
| Programme manager | Day-to-day execution, HKCSS reporting cadence, milestone tracking, partner liaison | Y1 Q1 |
Y1 Q1 brings four hires online: programme manager, clinical-AI / ML lead, voice-biomarker researcher, and the first RCHE deployment coordinator. Y1 Q3 completes the team with the remaining content & field officers and the second RCHE coordinator — aligned with the ramp from initial pilot sites toward the full 30-site footprint.
The delivery team operates within a network of existing institutional relationships — none of these are aspirational.
繁體版本籌備中 — Traditional Chinese version in preparation.