Contact CareEZ
Reach the right team directly — whether you're a journalist, an RCHE considering a pilot, a potential clinical partner, or reporting a security issue.
Who do you need to reach?
Journalists & media
[email protected]⚠️ [email protected] pending CF Email Routing — route to [email protected] for now.
For interviews, include your outlet name, deadline, and preferred language (EN/繁/简).
Care homes & NGOs
⚠️ [email protected] pending CF Email Routing — route to [email protected] for now.
Tier-A pilots: 3 active slots available in Y1 Q1. Priority to accredited RCHEs and HKCSS members.
HKCSS, HKU & clinical advisors
[email protected]⚠️ [email protected] pending CF Email Routing — route to [email protected] for now.
Open to additional clinical advisors, institutional partners, and MOU discussions.
Report a vulnerability
[email protected]⚠️ [email protected] pending CF Email Routing — route to [email protected] for now.
48-hour acknowledgment. 7-day triage. We follow responsible disclosure practices.
Send us a message
Carewells Limited
Registered address
Carewells Limited (t/a SeniorDeli)
Unit X, [Address — placeholder]
Hong Kong
+852 [Phone — placeholder]
Entity details
Registered in Hong Kong SAR
Social Enterprise Directory (SED) registered
Operating brands: CareEZ, SeniorDeli, dysphagia.cn
About CareEZ & Carewells
CareEZ is a clinical AI platform developed by Carewells Limited, a Hong Kong social enterprise (SED-registered) founded to advance dysphagia management and texture-modified food safety for older adults and residential care home for the elderly (RCHE) operators. The platform combines multimodal AI swallowing assessment with real-time IDDSI-level classification, enabling care teams to identify aspiration risk, generate structured clinical reports, and match residents to appropriate texture-modified diets aligned with the HKCSS 護食標準 (Hong Kong Care-Food Standard).
Carewells operates under a social enterprise model — reinvesting commercial revenue into subsidised access for smaller NGO-run care homes and community nutrition programmes. The company works with clinical advisors from Hong Kong's tertiary healthcare sector and holds partnership discussions with the Hong Kong Council of Social Service (HKCSS) and academic institutions including the University of Hong Kong (HKU). In addition to the CareEZ AI platform, Carewells produces care-food products under the SeniorDeli brand and maintains dysphagia.cn as a Mandarin clinical resource for the broader Greater China care sector.
For press enquiries, interviews, or asset requests, contact [email protected] or visit careez.org/press/ for the full press kit.